Last updated 30 October 2026

Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "your", the "Customer") and AI Empowerment Ltd, a company registered in England and Wales under company number 15515185, with its registered office at 124 City Road, London, United Kingdom, EC1V 2NX, trading as "Algominds" ("Algominds", "we", "us", "our"). They govern your access to and use of our websites (including app.algominds.ai and app.heyalgo.ai), platforms, applications, and services described in Section 4 (together, the "Services").

Please read these Terms carefully. They include important provisions about when the Services start and what your fees pay for (Sections 4.8 and 4.12), your obligations, including completing onboarding (Sections 5 and 6), our liability to you (Section 17), how subscriptions renew and how to cancel (Section 9), refunds and payment disputes (Sections 9.9, 9.11 and 10.6), your rights as a consumer (Section 10), and how disputes are resolved (Section 20). If you are a consumer, nothing in these Terms removes or limits your statutory rights, and Sections 10, 15, 17, 19, and 20 explain how those rights are preserved.

Version and effective date. This version was published on 30 October 2026 and applies to every purchase made on or after that date. If you accepted an earlier version, that version continues to apply to you until 30 days after we notify you of this one. This version then applies to you unless you cancel the affected Service before that date, as described in Section 19.2.

Key terms for business customers

This summary points to the clause that governs each item; if anything here is unclear, the full clause applies. Consumers keep the rights described in Section 10.

When the Services start. On the Access Date, when we send your workspace or onboarding access. We aim to send it within one business day of payment (Section 4.8).
What your fee pays for. The Services being available to you for the paid term, not a number of leads, replies or meetings (Section 4.12).
Onboarding. Complete it within 5 business days. Your term is not paused while it is outstanding (Section 5.9).
Refunds. Each term's fee is earned when access is provided. It is not refunded because you do not use the Services, do not finish onboarding or change your mind, unless we do not provide the Services as agreed or the law requires a refund (Section 10.6).
Cancellation. To stop the next renewal, cancel at least 14 days before the renewal date (Section 9.5).
Requests after purchase. An NDA, questionnaire or other requirement you raise after buying is not a condition of delivery (Section 5.10).
Email from a connected Google account. Send it only to people who agreed beforehand to receive email from you, and keep a record of that permission (Section 5.11).
Other customers. We work for many businesses, which may include your competitors. We do not use your confidential information or data to serve them (Section 4.13).
Payment disputes. Please contact us first. A reversed payment of fees that were due remains payable (Sections 9.9 and 9.11).

1. Acceptance, parties, and authority

1.1 Acceptance. We will make these Terms available before you enter the agreement. You accept the Terms presented to you when you affirmatively agree to them, including by ticking an acceptance box or clicking a sign-up, order or payment button that clearly states you are agreeing to the linked Terms. This includes a Stripe checkout where the Terms and acceptance wording are presented before payment. Before a paid purchase, the material price, scope, renewal and cancellation terms must also be disclosed prominently; they must not be supplied only after payment. If you do not agree to these Terms, you must not order or use the Services. The Privacy Policy explains our data processing and does not constitute consent to optional processing or a waiver of your rights.

1.2 Who you are contracting with. Your contract is with AI Empowerment Ltd (trading as Algominds). The Services are offered worldwide, but they are provided under, and these Terms are governed by, the law of England and Wales, subject to the mandatory consumer protections described in Sections 10 and 20.

1.3 Authority to bind an organisation and to make payment. If you use the Services on behalf of a company, firm, or other organisation, you represent and warrant that you have authority to bind that organisation to these Terms. In that case, "you" and "your" mean both you individually and that organisation, and the organisation is jointly responsible for compliance with these Terms. You also represent that you are authorised to use the payment method you provide, for the purchase and for any renewal charges you agree to.

1.4 Consumer vs business customers. Some provisions of these Terms apply differently depending on whether you are a "consumer" (an individual acting wholly or mainly outside your trade, business, craft, or profession) or a "business customer" (anyone who is not a consumer). Where a provision applies only to one category, we say so. The Services are designed primarily for business use; if you are a consumer, your statutory rights always prevail over any conflicting term, and the consumer protections in these Terms (including Sections 10, 15.3, 16.3, 17.1, 17.6, 19, and 20.4) apply to you regardless of any general wording elsewhere.

1.5 Other documents that apply. The following are incorporated into these Terms by reference and form part of your agreement with us: (a) our Privacy Policy (available at /privacy); (b) our Acceptable Use Policy (set out in Section 5); (c) where we process personal data on your behalf, our Data Processing Agreement ("DPA", available at /dpa); and (d) any order form, statement of work ("SOW"), or plan description you agree with us. By accepting these Terms and by activating any sending or data-processing feature, you also accept the DPA, which applies automatically and without separate signature wherever we act as your processor (see Section 6.2). If there is a conflict, a signed order form or SOW, or a specific written offer expressly accepted by both parties, prevails over these Terms for the specific engagement it covers, then these Terms, then the other documents, except that the DPA prevails on matters of data protection, and the Privacy Policy prevails on how we handle personal data as a controller and on consumers' privacy rights and opt-out mechanisms.

1.6 Third-party platform rules. When you use the Services together with third-party platforms (for example email providers, LinkedIn, Google, Microsoft, or Stripe), those third parties' own terms also apply to you. You are responsible for complying with them.

1.7 Agreement, access and delivery records. Your order, any accepted written offer, the checkout summary described in Section 1.8 and the Terms version presented when you enter the agreement identify the scope you purchased. We keep dated records of the purchase and of how the Services were provided, which may include acceptance, payment, the Access Date, sign-ins to and use of your workspace or onboarding, onboarding progress, the work we perform, support, correspondence and cancellation, as described in our Privacy Policy. We may record and transcribe sales, onboarding and account calls to keep an accurate record of what was discussed and agreed. Where applicable law requires notice or consent, we will give that notice or obtain that consent before recording, and you can ask us not to record a call. We may use these records to show what was agreed, when the Services were made available and what we delivered, including in response to a complaint, refund request or payment dispute.

1.8 Checkout summary. The price, billing frequency, renewal, cancellation and refund terms shown on the checkout page or payment link you complete, and in the confirmation we send after purchase, form part of the plan description in Section 1.5(d) for that purchase.

2. Definitions

In these Terms, unless the context requires otherwise:

"Access Date" has the meaning given in Section 4.8.
"AI Output" means any text, copy, classification, score, summary, suggestion, or other content generated by or with the assistance of AI features within the Services.
"AI Provider" means a third-party provider of artificial-intelligence models or services that we use to deliver AI features. The AI Providers we currently use are listed in our Privacy Policy and DPA sub-processor list (currently including OpenAI and Anthropic).
"Customer Content" means any data, materials, text, files, prospect lists, contact records, messages, login tokens, or other content that you (or your authorised users) upload to, connect to, generate within, or submit through the Services, excluding our own materials and AI Provider materials.
"Deliverables" means any work product we create and deliver to you under a managed, development, automation, or marketing engagement (for example a built application, a campaign asset, a workflow, a report, or written copy).
"Managed Services" means our done-for-you / managed outbound services described in Section 4.2, where we operate campaigns on your behalf.
"Onboarding" has the meaning given in Section 5.9.
"Personal Data", "controller", "processor", "data subject", and "process" have the meanings given in the UK GDPR and EU GDPR.
"Signals" or the "Platform" means our self-serve software-as-a-service product at app.algominds.ai (Algominds Signals).
"Subscription" means a recurring, time-limited right to access the Platform or other Services for a fee.
"UK GDPR" means the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, in each case as amended (including by the Data (Use and Access) Act 2025); "EU GDPR" means Regulation (EU) 2016/679.

3. Eligibility and accounts

3.1 Minimum age. You must be at least 18 years old to enter into a contract for the Services or to operate an account that sends outreach or makes payments. We do not knowingly provide the Services to children, and the Services are not directed at children.

3.2 Authority. You must have the legal capacity and (where you act for an organisation) the authority to enter into these Terms.

3.3 Account registration. You must provide accurate, current, and complete information when you register and keep it up to date. You may register using email and password or, where offered, using Google or Microsoft single sign-on (OAuth). When you use OAuth, we receive only a scoped access token (and, where applicable, a refresh token); we never receive or store your Google, Microsoft, or other third-party password.

3.4 Account security. You are responsible for safeguarding your account credentials and for all activity that occurs under your account, whether or not authorised by you, except to the extent caused by our breach of these Terms or our own negligence. You must keep credentials confidential, use strong authentication where available, and notify us promptly at [email protected] if you suspect any unauthorised access or security incident affecting your account. Our own commitment to notify you of a personal-data breach affecting data we process on your behalf is set out in Section 6.6 and the DPA.

3.5 Connected accounts and tokens. When you connect a mailbox, LinkedIn account, calendar, or CRM (for example via Unipile, HubSpot, or Salesforce), you authorise us to access and use the relevant account for the purposes you enable (for example sending and connecting). We store the associated tokens encrypted at rest, use them only for the authorised purpose, and delete or revoke them when you disconnect the integration or close your account. You may revoke access at any time through the Services or through the relevant provider.

3.6 Users. You are responsible for the acts and omissions of every person who accesses the Services through your account, and you must ensure they comply with these Terms.

4. The Services

We provide the following Services. Except as expressly stated in these Terms or the engagement documents in Section 1.5, and subject to Section 15, each is provided on an "as-is" and "as-available" basis, and we do not guarantee any particular results, including any number of leads, replies, meetings, deliverability rates, revenue, or business outcomes. Prospect sourcing and outreach results depend on many factors outside our control, including your offer, market, targeting choices, sending reputation, and third-party platforms.

4.1 Algominds Signals (self-serve SaaS). A public, self-serve B2B platform for AI-driven signal intelligence, prospect discovery, data enrichment, and AI-written outreach copy. You connect your own mailboxes and LinkedIn accounts and decide which prospects to target and what to send. When you use Signals to process prospect data and send outreach, you are the controller of that prospect data and we act as your processor in respect of it, as described in Section 6.

4.2 Managed / done-for-you outbound. We operate cold email campaigns (using sending infrastructure such as Smartlead), LinkedIn outreach (using HeyReach and Unipile), and, where offered, cold SMS (using Twilio, currently in the US and Canada) on your behalf. For these Managed Services, you are the controller of the prospect data and we act as your processor, governed by the DPA. You decide the targeting and campaign purpose; you remain responsible for the lawful basis for the data and for the content of the campaigns, subject to any specific work we agree to perform.

4.3 AI SDR and automation. AI sales-development-representative tooling and workflow automation that assist with prospecting, classification, scheduling, and outreach, including heyalgo (app.heyalgo.ai), our AI sales agent. AI features are decision-support tools subject to human oversight, as described in Section 8.

4.4 Development and marketing services. SaaS development, web and application development, and digital-marketing services, delivered under an order form or SOW. Deliverables and licensing are addressed in Section 12.

4.5 Cold SMS. Where we make SMS outreach available (currently in the US and Canada via Twilio), additional consent and compliance requirements apply, as set out in Section 5.3. SMS is the highest-liability outreach channel, and you (or, for Managed Services, you as controller) must ensure prior express consent where the law requires it.

4.6 Support. We will provide commercially reasonable support for the Platform through the channels we publish from time to time (for example in-product help or email to [email protected]), during our normal business hours. Unless a separate service-level agreement ("SLA") or order form says otherwise, support is provided on a reasonable-efforts basis and we do not commit to specific response or resolution times.

4.7 Changes to the Services. We may add, change, improve, or discontinue features of the Services from time to time. Section 19 explains how we handle changes, including the protections that apply to consumers.

4.8 Scope, access and commencement. The accepted engagement documents and the checkout summary specify the purchased channels, infrastructure, work, fees and paid term. The Services begin on the "Access Date": the date your Platform account, workspace or onboarding is made available to you. For a self-serve purchase, this is the time of purchase. For a managed engagement, it is the date we send the access details for your workspace or onboarding to the email address given at purchase or another address you ask us to use, which we aim to do within one business day of payment. For any other engagement under an order form or SOW, such as development, marketing, AI SDR or automation work under Sections 4.3 and 4.4, it is the start date stated in the order form or SOW or, if none is stated, the date we begin the work. Access details are for you and the people you authorise, and their use of them is treated as your use. From the Access Date, the Services are available to you for the rest of the paid term, including the Platform or onboarding workspace, our team, and the research, campaign preparation and infrastructure set-up within your scope. Campaign launch, sending, replies and booked meetings are later stages of the same Services. They depend on Onboarding being completed (Section 5.9) and do not mark the start of the Services. For any express commitment under Sections 4.9 to 4.11, preparatory work, campaign launch and a booked meeting remain distinct stages.

4.9 Capacity, targets and express commitments. Infrastructure capacity and estimated sending volumes are not a promise of actual daily sends unless expressly agreed as such. Actual volume can depend on account availability, platform limits, approvals and deliverability safeguards. Any express outcome commitment must be read with the accepted offer, including its target, qualification criteria, measurement period and agreed remedy. We will not substitute an estimate or a general disclaimer for a specific commitment we have accepted.

4.10 Qualified calls and customer-side records. Where an engagement includes a qualified-call or meeting commitment, the accepted offer should specify the qualification criteria, whether a call must be booked or attended, the measurement period, attribution, and how cancellations, no-shows, duplicates and rescheduling are treated. A positive reply or a booking-link click alone does not establish a booked call. Where relevant booking or attendance records are held in your calendar or CRM, you must cooperate with reasonable requests for the records needed to reconcile campaign-generated opportunities, with unrelated data redacted. We will share the corresponding evidence we hold. If you do not provide records we reasonably request, we may rely on the records we hold.

4.11 Continued work without additional fees. If an accepted offer provides continued work without additional fees when a specified outcome has not been achieved, we will honour that remedy on the terms agreed. It does not itself promise a cash refund or restart a paid renewal. It does not remove any separately agreed refund right or remedy required by law. A discretionary extension does not establish that an outstanding obligation has been fulfilled.

4.12 What a Subscription or managed-service fee pays for. Unless the accepted engagement documents expressly say otherwise, a Subscription or managed-service fee pays for the Services being available to you for the paid term from the Access Date, including the Platform, our team and the work within your scope. It is not a price per lead, message, reply or meeting, and it is not reduced because you use less of the Services than is available to you or do not complete Onboarding. Unless the accepted engagement documents set a response time or a result, dissatisfaction with results, response times or our approach does not mean the Services were not provided; please tell us under Section 9.9 so we can address it. This Section is subject to any express commitment under Sections 4.9 to 4.11 and does not limit the rights in Section 10.

4.13 Non-exclusive services. We provide the Services to many customers, which may include your competitors and other businesses in your market, and campaigns we run for other customers may reach some of the same companies or people. Unless the accepted engagement documents grant exclusivity, nothing in these Terms restricts us from providing similar services to anyone else. We do not use your Confidential Information or Customer Content to provide services to another customer.

5. Your responsibilities and Acceptable Use Policy

This Section 5 is our Acceptable Use Policy ("AUP"). You must comply with it whenever you use the Services. Breach of the AUP is a material breach of these Terms.

5.1 General lawful use. You must use the Services only for lawful purposes and in compliance with all applicable laws, including data-protection, anti-spam, electronic-communications, marketing, and consumer-protection laws in every jurisdiction where you operate or send.

5.2 Lawful basis and consent for your data. You represent and warrant that, for all Customer Content (including any prospect, contact, or recipient data you upload, connect, generate, or send to), you have a valid lawful basis and all consents, notices, and permissions required by law (including the UK GDPR, EU GDPR, US state privacy laws, and any applicable local marketing law). You are responsible for completing and maintaining any required legitimate-interests assessment for your own processing.

5.3 Anti-spam and outreach compliance. When you send (or instruct us, within the scope of an engagement, to send) email, LinkedIn messages, or SMS, you are responsible for compliance with applicable anti-spam and electronic-marketing laws, including the UK Privacy and Electronic Communications Regulations (PECR), the EU ePrivacy rules, the US CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and, for SMS, the US Telephone Consumer Protection Act (TCPA) and applicable 10DLC/CTIA requirements. In particular you must: (a) send only to recipients for whom you have a lawful basis or the required consent; (b) for SMS and for marketing to individuals where the law requires it, hold and be able to evidence prior express consent (and, for Managed SMS, warrant that you hold TCPA/CASL-compliant consent for every recipient); (c) identify the sender truthfully and not use deceptive headers or subject lines; (d) include a functioning opt-out or unsubscribe in every message where required, and honour opt-outs, objections, and STOP requests promptly; and (e) include a valid physical postal address where required.

5.4 Suppression and opt-outs. You must maintain and honour suppression and do-not-contact lists and must not send to recipients who have opted out, objected, or unsubscribed, or who appear on a suppression list. You acknowledge that we maintain suppression mechanisms to help honour opt-outs and objections. We retain the minimum identifiers necessary (for example email address, name, or LinkedIn URL) on suppression lists for as long as needed to ensure continued suppression, on the basis of our and your legitimate interests and, where applicable, legal obligation, and we do not use suppression data for any other purpose.

5.5 High-risk jurisdictions. You acknowledge that cold email and certain outreach to recipients in the European Union carries elevated legal risk. In several EU member states, and in Germany in particular, prior consent is generally required by statute for email or SMS marketing to individuals, and legitimate interest alone is not a sufficient lawful basis. You are responsible for determining whether and how you may lawfully contact recipients in any jurisdiction, for obtaining consent where required, and for suppressing recipients where you cannot establish a lawful basis. We may restrict, suspend, geo-block, or decline outreach to specified jurisdictions (including Germany and the wider EU) where we consider the legal risk unacceptable or where evidence of a lawful basis is absent.

5.6 Third-party platform rules. You must comply with the terms, policies, and acceptable-use rules of every third-party platform you use through the Services, including email providers, LinkedIn, Google, Microsoft, and Stripe. You must not use the Services to circumvent any platform's rate limits, automation restrictions, or anti-scraping controls in breach of that platform's terms.

5.7 Prohibited uses. You must not, and must not permit any user to:

(a) use the Services for any unlawful, fraudulent, deceptive, or harmful purpose;
(b) send spam, phishing, malware, or unsolicited communications in breach of applicable law;
(c) harass, threaten, defame, or abuse any person, or send content that is obscene, hateful, or discriminatory;
(d) upload or process special-category personal data under the UK or EU GDPR (such as health data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data, sexual orientation, or sex life), or US "sensitive personal information", beyond what the Services inherently require to function (for connected-account credentials and tokens, which we handle as described in Section 3.5 and our Privacy Policy);
(e) infringe any intellectual-property, privacy, publicity, or other right of any person;
(f) scrape, harvest, or collect data in breach of a third party's terms or applicable law;
(g) misuse connected mailboxes or LinkedIn accounts, or send at volumes or in patterns designed to evade platform controls;
(h) reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except to the extent this restriction is prohibited by law;
(i) introduce viruses or malicious code, or interfere with, disrupt, or compromise the security or integrity of the Services;
(j) resell, sublicense, or provide the Services to third parties except as expressly permitted; or
(k) use the Services to develop a competing product or to benchmark against us without our prior written consent.

5.8 Cooperation and dependencies. You must provide accurate materials, instructions and approvals reasonably required for the agreed Services and respond to reasonable requests in good time. A requirement to connect your own mailbox, LinkedIn account, calendar or CRM must be identified in the accepted scope or subsequently agreed in writing. If a required dependency becomes unavailable, we will identify the affected work and explain the impact and available alternatives. Timelines may be adjusted only to the extent reasonably caused by that dependency, taking account of any agreed alternative. We will not retrospectively treat an optional integration, or one we agreed to work without, as a condition of fulfilling the engagement. A missing approval is not permission to send where prior approval was agreed.

5.9 Onboarding (business customers). Managed Services and some Platform features need information and access that only you can provide, such as your offer, target customers, sending accounts, brand details and approvals. We collect these through our onboarding process ("Onboarding"), which starts on the Access Date. If you are a business customer, you agree to complete Onboarding within 5 business days of the Access Date and to respond to our reasonable requests during it. Until Onboarding is complete, we can carry out research, preparation and set-up, but we cannot launch campaigns on your behalf. If Onboarding is delayed for reasons within your control, the paid term is not paused or extended and its fees remain payable. We will keep your workspace and our team available for the rest of the term, tell you what is outstanding, and complete the remaining set-up promptly once you provide it.

5.10 Requests made after purchase (business customers). If you are a business customer and, after purchase, you ask us to sign a non-disclosure agreement, complete a security or procurement questionnaire, accept your own terms, or meet another requirement that was not part of the accepted engagement documents, we will consider the request in good faith. Unless we agree in writing to make it a condition of the engagement, such a request is not a condition of delivery, does not pause or extend the paid term, and does not make fees refundable. Our confidentiality obligations to you under Section 13 apply from when you accept these Terms, without a separate agreement.

5.11 Email sent from a connected Google account. This Section 5.11 applies to every email the Services send from a Gmail or Google Workspace account that you have connected to the Services through our Google integration (a "Google mailbox"), including first emails and scheduled follow-ups, whether you write them or our AI features draft them. Google's policies for applications that send email through Gmail allow commercial email only to recipients who agreed to receive it, and this Section reflects that rule. You represent and warrant that, before the first email is sent, each recipient has given you explicit permission to receive email from you (for example by subscribing, by asking you to contact them, or by agreeing in writing to receive your emails) and has not withdrawn it. For this Section 5.11, a lawful basis without that permission, such as legitimate interests, is not enough, and a person's details being publicly available, obtained from a data provider, or found or enriched through the Services is not permission. You must keep a record of each recipient's permission, showing how and when it was given, and give it to us within 5 business days of our request. You must not use a Google mailbox to email anyone else. This Section 5.11 does not restrict replying to a message that a person sent to you. If you breach this Section 5.11, or do not give us a record we request, we may, in addition to our other rights, stop sending from your Google mailboxes, pause the affected campaigns, or disconnect the Google mailboxes.

6. Customer data and data protection

6.1 Privacy Policy. Our processing of personal data for which we are the controller (for example your account, billing, support, and our own marketing and analytics) is described in our Privacy Policy. Our Privacy Policy also sets out, among other things: the lawful basis for each purpose; retention periods; our ICO registration (reference ZC082052); our data-protection contact (Edward Albazii, [email protected]); our EU Article 27 representative (given our EU users); how we respond to data-subject and consumer rights requests; our position on the "sale" and "sharing" of personal information under US state privacy laws, including how to opt out and how we honour the Global Privacy Control and other universal opt-out signals; how we treat cookies and similar technologies; and the named, maintained sub-processor list. Where we are the controller or "business", we honour applicable data-subject and consumer rights, including under the UK GDPR and EU GDPR and under US state privacy laws (such as the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA") and the Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana statutes), including the right to appeal a denied request where the law provides one, authorised-agent requests, California "Shine the Light" requests, and the right not to be discriminated against for exercising privacy rights, all as described in our Privacy Policy.

6.2 Roles and the DPA. Where we process personal data on your behalf in order to provide the Services (in particular Managed Services under Section 4.2 and your self-serve sending under Section 4.1), you are the controller and we are the processor of that personal data. Our processing in that capacity is governed by the DPA, which is incorporated into these Terms and accepted automatically when you accept these Terms and activate any sending or data-processing feature, with no separate signature required. For self-serve Platform users, your configuration and use of the Platform constitute your documented processing instructions under Article 28(3)(a) UK GDPR / EU GDPR. The DPA includes the Article 28 UK GDPR / EU GDPR terms (processing on your documented instructions, confidentiality, security measures, sub-processor authorisation and change notice, assistance with data-subject requests and breach notification, and deletion or return of data on termination), the CCPA/CPRA and multi-state US "service provider"/"processor" terms (no selling or sharing of the personal data, no retention, use, or disclosure outside the direct business relationship, no combining with other data except as permitted, and purpose limitation), and the relevant international-transfer mechanisms. Where personal data is transferred outside the UK or EEA, we rely on the UK International Data Transfer Agreement (IDTA), the EU Standard Contractual Clauses together with the UK Addendum, or an adequacy regulation or the EU-US Data Privacy Framework (and its UK Extension) where the importer is certified, as mapped to each sub-processor in the DPA. If a court or regulator finds that we are a joint controller for any processing, the parties will cooperate to allocate responsibilities as required by law.

6.3 Your warranties as controller. As controller of the prospect and recipient data you process through the Services, you warrant that: (a) you have a valid lawful basis for the processing and have made all notifications and obtained all consents required by applicable law; (b) you are entitled to provide that data to us and to authorise our processing of it as described; (c) Customer Content does not contain special-category personal data or US "sensitive personal information" beyond what the Services inherently require (see Section 5.7(d) and Section 6.5); (d) you will comply with the AUP in Section 5; and (e) you will respond to data-subject and consumer requests for which you are responsible. Section 16 sets out your indemnity for breach of these warranties.

6.4 Sub-processors. We use the sub-processors listed and categorised in our Privacy Policy and DPA (grouped by function, such as hosting and infrastructure, payments, AI providers, enrichment and discovery, sending infrastructure, CRM and marketing, analytics, scheduling, and identity). We maintain an up-to-date, named sub-processor list and will give advance notice of changes, with a right to object, as set out in the DPA. A change to our AI Providers is treated as a sub-processor change under this Section 6.4 and the DPA.

6.5 No sensitive data. You must not submit special-category personal data or US "sensitive personal information" through the Services beyond what the Services inherently require to function. Free-text fields (including notes and AI prompts) must not be used to circumvent this restriction. The Services are not configured to apply Article 9 UK/EU GDPR safeguards to such data, and you remain responsible if you submit it in breach of these Terms.

6.6 Security and breach notification. We maintain reasonable and appropriate technical and organisational measures designed to protect Customer Content, including encryption in transit and at rest, access controls, and sub-processor due diligence, as further described in the DPA's security schedule. Where we act as your processor and become aware of a personal-data breach affecting Customer Content, we will notify you without undue delay and provide reasonable assistance, as set out in the DPA.

7. Third-party platforms and integrations

7.1 Your accounts and platform compliance. The Services interoperate with third-party platforms (for example email providers, LinkedIn, Google, Microsoft, Stripe, and our connectivity providers such as Unipile). You are responsible for your own accounts on those platforms and for using them in compliance with their rules.

7.2 No liability for platform actions. We are not responsible or liable for any suspension, restriction, throttling, ban, deliverability problem, data loss, or other action taken by a third-party platform against your accounts (or arising from your use of the Services), including where it results from your outreach activity, sending volumes, or content. Third-party platforms are independent of us, may change their APIs, terms, or availability at any time, and may make their services unavailable, which can affect the Services. This Section 7.2 does not limit our liability where it may not lawfully be limited (see Section 17.1).

7.3 Your responsibility for connected use. You are responsible for ensuring that your use of connected mailboxes, LinkedIn accounts, and other integrations complies with these Terms, the AUP, applicable law, and the relevant platform's rules.

8. AI features and AI-generated content

8.1 What AI features do. Parts of the Services use AI Providers to generate copy, classify or score signals, summarise data, and assist with outreach. To do this, we send relevant inputs to the AI Provider's API for processing. Those inputs may include prospect data, account content, enrichment data, and anything you type into free-text fields, prompts, or notes, all of which are transmitted to a third-party AI Provider for processing. The categories of data we send to AI Providers are described further in our Privacy Policy.

8.2 No use of your data to train third-party public models. Our current AI Providers (OpenAI and Anthropic) do not use data submitted through their business or API tier to train their foundation or public models, in line with their API terms and policies in force at the time of processing. AI Providers may retain inputs and outputs for a limited period for abuse, safety, and legal-compliance monitoring as described in their own terms. We will maintain this no-training protection as a standing commitment; if we change AI Providers, we will treat the change as a sub-processor change under Section 6.4 (with notice and a right to object), and our Privacy Policy lists the current AI Providers and their data-use terms.

8.3 Human oversight. AI features are decision-support tools. AI Output is intended to be reviewed and, where appropriate, edited by a human before use. We do not ourselves make solely automated decisions that produce legal or similarly significant effects about individuals. Lead scoring, classification, and personalisation are used for prioritisation and assistance only. Where you configure automation (for example auto-send or auto-classification gating), you are responsible for ensuring appropriate human oversight, a lawful basis, and compliance with Article 22 UK/EU GDPR. AI scoring and classification of prospect data is profiling carried out by you as controller (with us as processor); you must honour prospects' rights to object and to erasure, including through the suppression and opt-out mechanisms in Section 5.4.

8.4 No warranty of accuracy. Subject to Section 17.1 and the consumer rights in Section 10, AI Output may be inaccurate, incomplete, outdated, or unsuitable for your purpose, and may occasionally produce errors or fabricated content. We do not warrant that AI Output is accurate, reliable, original, non-infringing, or fit for any particular purpose. AI Output is not legal, financial, tax, or other professional advice. You are responsible for reviewing AI Output before you rely on it, send it, or publish it, and for ensuring it complies with applicable law and these Terms.

8.5 Transparency and the EU AI Act. Our AI features are general-purpose, assistive tools intended for limited-risk uses; we do not knowingly deploy them for prohibited practices or for high-risk uses under the EU AI Act. Where we act as a provider of a generative AI system under the EU AI Act, we will meet the applicable transparency and content-marking obligations as they take effect. Because you are the deployer who decides what is sent and to whom, you must not misrepresent AI-generated content as human-authored where disclosure is required, and you are responsible for any disclosures the law requires you to make to recipients.

8.6 Our rights in AI technology, and no exclusivity in Output. As between you and us, we own or license all rights in the AI features, models, prompts, prompt templates, system instructions, and underlying technology of the Services. Subject to your compliance with these Terms and on full payment of applicable fees, you may use AI Output generated for you for your internal business purposes and outreach, and we do not claim ownership of the specific AI Output we deliver to you, save for our underlying rights in the technology that produced it. You acknowledge that AI Output may not attract copyright or other intellectual-property protection, and that the same or similar Output may be generated for other customers; we grant you no exclusivity in AI Output. You are responsible for how you use AI Output.

9. Fees, billing, taxes, subscriptions, and renewals

9.1 Fees. You agree to pay the fees for the Services you order, as set out on our pricing pages, in the Platform, or in an order form or SOW. Unless stated otherwise, fees are quoted in pounds sterling (GBP) and are exclusive of VAT and other applicable taxes, which you will pay in addition where chargeable.

9.2 Payment methods. Subscriptions and self-serve purchases are billed through our payment processor, Stripe. We do not store your full card details; card data is handled by Stripe (a PCI-DSS Level 1 provider). For managed, development, or marketing engagements, we may invoice you, with payment due within the period stated on the invoice or order form (typically 7 or 14 days).

9.3 Subscriptions and auto-renewal. Subscriptions are sold for a recurring term (for example monthly or annually). Unless stated otherwise, Subscriptions automatically renew for successive terms of the same length at the then-current price, until cancelled. By starting a Subscription, you authorise us (through Stripe) to charge the applicable fees at the start of each term.

9.4 Pre-contract information and renewal reminders. Before you enter into a Subscription, we will give you clear key pre-contract information in a prominent way, including our identity and contact details, the price (including taxes), the billing frequency, any minimum term, the renewal terms, and how to cancel. As and when the consumer-subscription provisions of the UK Digital Markets, Competition and Consumers Act 2024 ("DMCC Act") are in force for consumer Subscriptions, we will: (a) send a reminder notice before each automatic renewal, and before any free or low-cost trial converts to a paid Subscription, telling you that the Subscription will renew, the amount and date of the next payment, and how to cancel; and (b) provide the cooling-off rights and refunds the DMCC Act requires, including any cancellation window that applies after a renewal. The reminder cadence will cover both monthly and annual Subscriptions.

9.5 Cancellation. You can cancel a Subscription at any time; how far in advance your cancellation must be given depends on whether you are a consumer or a business customer.

(a) Consumers. If you are a consumer, you can cancel in-app in a single, self-service step at any time, without having to contact support, justify your decision, or pass through retention barriers, and we will confirm the cancellation in a durable medium; you may also cancel by contacting us at [email protected]. Cancellation is at least as easy as sign-up. Your cancellation takes effect at the end of the current billing term: you keep access until the end of the term you have paid for, and you are not charged for the next term. No minimum notice period applies to consumers.

(b) Business customers. Unless a different cancellation arrangement is expressly agreed in the documents described in Section 1.5, a minimum of 14 calendar days' notice applies to cancellation before renewal. To stop your Subscription renewing for the next term, give notice at least 14 calendar days before your next renewal date. Notice received at least 14 calendar days before renewal ends the Subscription at the end of the current term, without a fee for the next term. Notice received fewer than 14 calendar days before renewal ends the Subscription at the end of one further term, and the fee for that term is contractually payable, subject to applicable law and the agreed scope. You keep access for the term payable. Notice may be given in-app or to [email protected] and takes effect when received; our processing delay does not move that date. We will confirm the cancellation and effective end date in writing. This notice requirement must be prominently disclosed before purchase. It does not override an accepted shorter notice period, an express cancellation-at-any-time offer, trial cancellation under Section 11.1, statutory rights or payment-provider and card-network rules. When you request cancellation of recurring card billing, we will discontinue future recurring card charges as those rules require; any amount contractually due must be resolved separately through a permitted method, without treating the cancelled card authority as permission to charge.

(c) No refund of the current term. Except where the law requires a refund (see Sections 10 and 19), fees already paid for the current term (or, for a business customer who cancels within the notice window, the further term that then applies) are not refunded merely because you cancel future renewals. Nothing in this Section 9.5 removes or limits any statutory cancellation or cooling-off right you have as a consumer (see Sections 10 and 19), and where any such right conflicts with the notice period above, your statutory right prevails.

9.6 Price changes. We may change Subscription prices. For consumers, and for business customers on a recurring Subscription, we will give you reasonable advance notice of a price change before it takes effect at your next renewal, and you may cancel before the change takes effect if you do not accept it, without the business notice period in Section 9.5 preventing that cancellation. Continued use after the change takes effect constitutes acceptance of the new price.

9.7 Late payment and dunning. If you are a business customer and you do not pay on time, we may (a) suspend your access to the Services, and (b) charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. You remain liable for fees accrued before suspension. For consumers, if a renewal payment fails, we will attempt to collect again and notify you, and we may suspend or cancel the Subscription after a reasonable grace period, but we will not charge business late-payment interest to consumers.

9.8 Taxes. You are responsible for all taxes associated with your purchases, except for taxes based on our net income. Where we are required to collect VAT or other taxes, we will add them to your invoice.

9.9 Billing concerns and payment disputes. If you have a concern about a charge, please contact [email protected] first with the payment concerned and the issue, so we can investigate and try to resolve it quickly, including by a refund where one is due. This request is not a condition of exercising any right you have under card-network rules or applicable law, and it does not extend any deadline. If a payment is disputed, we may respond with relevant agreement, acceptance, payment, access, delivery, cancellation and correspondence records, as permitted by Section 13.4 and our Privacy Policy. We will not charge a disputed amount again without your separate authorisation. Nothing in these Terms limits your rights under card-network rules or applicable law.

9.10 Free work and cancelled renewals. A free extension or continued work under an accepted outcome commitment does not authorise a new charge, revive cancelled recurring billing or create a new cancellation deadline. Any later paid continuation must be separately agreed with the price, start date, billing frequency and cancellation terms disclosed before acceptance.

9.11 Reversed payments (business customers). If you are a business customer and a payment of fees that were due under these Terms is reversed through a chargeback or other payment dispute, the reversal does not end the agreement or cancel those fees. The reversed amount remains payable as a debt, together with any dispute fee our payment provider charges us and our reasonable costs of recovering the debt, and we may suspend the Services under Section 14.3 until it is paid. We will not recover the same amount twice. This Section does not apply to consumers or to any amount that was not due, and it does not limit your rights under card-network rules or applicable law.

10. Consumer rights (UK)

This Section 10 applies if you are a consumer. Nothing in these Terms affects your non-excludable statutory rights, which prevail over any conflicting term.

10.1 14-day cooling-off. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Consumer Contracts Regulations"), you generally have the right to cancel a distance contract within 14 days of entering into it, without giving a reason. To cancel, tell us clearly (for example by email to [email protected]) before the period ends. You may use the model cancellation form set out at mailto:[email protected], but you do not have to. Before you are bound, we will make available the pre-contract information required by the Consumer Contracts Regulations (including our identity and address, the total price including taxes, the contract duration, auto-renewal, and the cancellation conditions), which is also displayed at checkout.

10.2 Starting the Services within the cooling-off period. Our Services include both digital content (for example one-off downloadable assets) and digital services (for example Subscriptions and ongoing campaign work):

(a) Digital content supplied as a one-off: if you ask us to supply, and we supply, digital content during the 14-day period, you expressly consent to that supply and acknowledge that you will lose your right to cancel once supply has begun. We capture this consent and acknowledgement at the point of purchase.
(b) Digital services (including Subscriptions): if you ask us to begin supplying a digital service within the 14-day period, you consent to that early start. You may still cancel within the 14 days, but you must pay for the portion of the service actually supplied up to the moment you cancel, calculated on a pro-rata basis; we will refund the balance.

If we have not obtained your express consent and the relevant acknowledgement before supply begins, your full 14-day cancellation right survives.

10.3 Consumer Rights Act 2015. Digital content and services we supply to you will be as described, of satisfactory quality, fit for any purpose you made known to us, and supplied with reasonable care and skill. If they are not, you are entitled to the statutory remedies, which may include repair, replacement, a price reduction, or a refund. These rights cannot be excluded or limited, and they prevail over any conflicting term in these Terms.

10.4 Subscriptions (DMCC Act 2024). As and when the consumer-subscription provisions of the DMCC Act are in force, you benefit from its protections, including clear pre-contract information, reminder notices before renewals and trial conversions, cooling-off rights on and after renewals where applicable, and a straightforward, single-step way to cancel, as described in Section 9.

10.5 Refunds. Where the law entitles you to a refund, we will make it without undue delay and using the same payment method you used, unless you agree otherwise.

10.6 Business customers and refunds. The consumer cancellation and cooling-off rights in this Section 10 do not apply to business customers. If you are a business customer, the fee for each paid term of a Subscription or Managed Services, whether bought at checkout or under an order form, is earned when the Services for that term are made available: on the Access Date or, for a renewal, at the start of the renewal term, unless the accepted engagement documents expressly say otherwise. For any other engagement under an order form or SOW, such as development, marketing, AI SDR or automation work under Sections 4.3 and 4.4, fees are earned as the order form or SOW provides or, if it is silent, as the work is performed. Fees once earned are non-refundable, including where you do not complete Onboarding, do not use or stop using the Services, change your mind, make a request under Section 5.10, or cancel a future renewal. This does not exclude a refund or other remedy required by law, an express refund commitment in the accepted engagement documents, your remedies if we do not provide the Services as agreed, or the rights in Sections 14.2, 16.2, 18 and 19.3. Any specific continued-work remedy is governed by Section 4.11 and the accepted offer.

11. Free trials, credits, and beta features

11.1 Trials and credits. We may offer free or discounted trials, promotional credits, or introductory plans. Unless stated otherwise, trials are for evaluation only, may have feature or usage limits, and convert to a paid Subscription at the end of the trial unless you cancel beforehand. The trial price, duration, conversion date, paid price and cancellation method must be prominently disclosed before acceptance. All customers may cancel a trial before its first paid conversion charge without the 14-day business notice requirement. Where a trial converts to paid, we will send any reminder required by applicable law or payment-provider and card-network rules before conversion; for consumers, Section 9.4 also applies. You can cancel the trial in a single step before any charge. Credits have no cash value, are non-transferable, and expire as stated.

11.2 Beta features. We may make features available on a beta, preview, or "early access" basis. Subject to Section 15.3 (consumer rights), beta features are provided "as-is", may be changed or withdrawn at any time, may be less reliable, and are excluded from any service commitments. Your use of beta features is at your own risk.

12. Intellectual property and licences

12.1 Our IP. We and our licensors own all intellectual-property rights in the Services, the Platform, our software, models, prompts, templates, documentation, designs, and all related materials, excluding Customer Content. Except for the rights expressly granted here, no rights are granted to you.

12.2 Licence to Deliverables. For development, marketing, and similar engagements, on full payment of all applicable fees we grant you a non-exclusive, non-transferable, non-sublicensable licence to use the Deliverables for your internal business purposes (or, for a consumer, your personal use). You must not resell, sublicense, or create derivative works from the Deliverables except as expressly agreed, and you must not reverse engineer them except to the extent the law does not allow that restriction. We retain ownership of any pre-existing materials, tools, frameworks, and know-how we use to create the Deliverables.

12.3 Customer Content licence to us. You retain ownership of your Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, and display Customer Content, and to disclose it to our sub-processors, solely to the extent necessary to provide, secure, and support the Services and as permitted by the DPA. We do not "sell" or "share" your Customer Content as those terms are defined under US state privacy laws. Where we act as your processor, our use of personal data within Customer Content is limited as set out in Section 6 and the DPA.

12.4 Aggregated and de-identified data. We may generate and use aggregated, anonymised, or de-identified data and statistics derived from use of the Services (for example performance and usage metrics) to operate, secure, analyse, and improve the Services. We will not attempt to re-identify any such data, will maintain it in aggregated or de-identified form, will publicly commit to keeping it in that form, and will require any recipient to be bound by the same obligations.

12.5 Feedback. If you give us feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation to you.

13. Confidentiality

13.1 Confidential Information. Each party may receive non-public information of the other that is marked or would reasonably be understood to be confidential ("Confidential Information"). Each party will protect the other's Confidential Information with reasonable care, use it only to perform or use the Services, and not disclose it except to its personnel and advisers who need it and are bound by confidentiality obligations.

13.2 Exclusions and compelled disclosure. Confidential Information does not include information that is or becomes public without breach, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information where required by law or regulator, giving reasonable prior notice where lawful.

13.3 Survival. These confidentiality obligations survive termination for so long as the information remains confidential.

13.4 Necessary dispute disclosures. Either party may disclose relevant Confidential Information where reasonably necessary to investigate or resolve a payment or contractual dispute, including to its payment provider, acquiring bank, payment network, card issuer, professional advisers or a competent court or tribunal. Disclosure must be limited to what is necessary, use appropriate safeguards, and comply with the Privacy Policy, applicable law and any provider restrictions. This exception does not authorise public disclosure of private correspondence, recordings, prospect data or other Confidential Information.

14. Term, suspension, and termination

14.1 Term. These Terms apply from when you first accept them and continue while you use the Services or hold an account, and for any Subscription term you have purchased.

14.2 Termination for convenience. You may stop using the Services and close your account at any time, subject to Section 9 (your Subscription continues, and fees remain due, until the end of the current term). We may terminate or not renew Subscriptions or other Services for convenience on reasonable notice, and where we do so without cause, we will refund any prepaid, unused fees for the terminated period on a pro-rata basis.

14.3 Suspension and termination for cause. We may suspend or terminate your access to all or part of the Services, with immediate effect where reasonable, if: (a) you materially breach these Terms (including the AUP) and, where the breach is capable of remedy, fail to remedy it within a reasonable period after notice; (b) we reasonably believe your use is unlawful, harmful, or exposes us or others to liability or platform sanctions; (c) you fail to pay when due; or (d) we are required to do so by law, regulator, or a third-party platform. We will not discriminate against a consumer merely for exercising a privacy or other statutory right.

14.4 Effect of termination. On termination: (a) your right to access the Services ends; (b) you must pay all amounts accrued up to termination; (c) for termination by us for your breach, fees already paid are non-refundable except where the law requires otherwise, save that for consumers we will refund the prepaid, unused portion of any prepaid term, less any amount we are entitled to retain at law; and (d) you must cease using any Deliverables for which you have not paid in full.

14.5 Data export and deletion. Before or promptly after termination, you may export your Customer Content using the tools we provide, where available, during an export window of at least 30 days after termination. After that window (or such other period stated in the DPA or Privacy Policy), we will delete or return Customer Content in accordance with our Privacy Policy and the DPA, except that we may retain the minimum suppression identifiers described in Section 5.4 and any data we are required to keep by law or for the establishment or defence of legal claims. Defined retention periods are set out in our Privacy Policy.

14.6 Survival. Sections 1.7, 5, 6, 8, 9.9, 9.11, 10.6, 12, 13, 14.4 to 14.6, 15, 16, 17, 20, and 21, and any other provision that by its nature should survive, will survive termination.

15. Warranties and disclaimers

15.1 Our limited commitment. We will provide the Services with reasonable skill and care. For business customers, this is our general service warranty, without overriding any express commitment in the accepted engagement documents under Section 1.5.

15.2 As-is disclaimer (subject to consumer rights in Section 15.3). Except as expressly stated in these Terms, and subject to Section 15.3, the Services, the Platform, Deliverables, and AI Output are provided "as-is" and "as-available", and we disclaim all other warranties, conditions, and representations, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that defects will be corrected, and we do not guarantee any uptime unless a separate SLA says so. Unless expressly committed in the accepted engagement documents under Section 1.5, we do not warrant any business result, lead volume, deliverability, or reply rate. This disclaimer does not override such an express commitment.

15.3 Consumer rights preserved. If you are a consumer, nothing in this Section 15 limits the statutory rights described in Section 10, including your rights under the Consumer Rights Act 2015. Those rights prevail over any conflicting disclaimer.

16. Indemnification

16.1 Your indemnity (business customers). If you are a business customer, you will defend, indemnify, and hold harmless AI Empowerment Ltd and its officers, employees, and agents from and against all claims, demands, losses, damages, liabilities, fines, penalties, and reasonable costs (including reasonable legal fees) arising out of or in connection with: (a) your Customer Content and your use of it; (b) your breach of these Terms or the AUP; (c) your outreach activity, including any claim that it breached data-protection, privacy, anti-spam, marketing, or other law (for example a UK or EU GDPR, PECR, UWG, CAN-SPAM, CASL, TCPA, or US state privacy law claim (including the CCPA/CPRA and the Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana statutes), including German Abmahnung-style demands); (d) your breach of the controller warranties in Section 6.3; (e) your infringement of any third party's intellectual-property, privacy, or other rights; and (f) your violation of any third-party platform's terms.

16.2 Our IP indemnity (business customers). If you are a business customer, we will defend you against any third-party claim that the Platform or the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual-property rights, and we will pay damages finally awarded (or amounts in settlement we approve) for such a claim. This indemnity does not apply to, and excludes, claims arising from: Customer Content; AI Output; your combination of the Services with other products or data not provided by us; your modifications; or your use in breach of these Terms. Our total liability under this Section 16.2 is subject to the cap in Section 17.3. If the Platform becomes, or we believe it may become, the subject of an infringement claim, we may at our option procure the right for you to continue using it, modify or replace it, or terminate the affected Service and refund prepaid, unused fees.

16.3 Conduct of claims. The party seeking indemnity will notify the other of the claim, allow the indemnifying party to control the defence and settlement (provided any settlement that imposes obligations on, or admits fault by, the indemnified party requires that party's consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party's expense.

16.4 Consumers. Section 16.1 does not apply to you to the extent you are a consumer; consumers are not required to indemnify us beyond their ordinary liability at law.

17. Limitation of liability

17.1 Liability we never exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited; and (d) for consumers, your statutory rights under the Consumer Rights Act 2015 and other consumer-protection law.

17.2 Excluded losses (business customers). Subject to Section 17.1, and for business customers only, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profits, revenue, business, goodwill, anticipated savings, data, or business opportunity, however arising and whether or not foreseeable.

17.3 Liability cap (business customers). Subject to Section 17.1 and Section 17.6, and for business customers only, our total aggregate liability arising out of or in connection with these Terms and the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) the total fees you actually paid to us for the specific Service giving rise to the claim in the 12 months immediately before the event giving rise to the liability, and (b) GBP 500. Nothing in this Section 17 limits your payment obligations under Section 9 or your indemnity obligations under Section 16. Our liability under the DPA for data-protection matters is governed by the DPA and is not reduced by this Section 17.3 where the DPA provides otherwise.

17.4 AI Output. Subject to Section 17.1 and the consumer rights in Section 10, and for business customers, we are not liable for any loss arising from your reliance on, use of, or sending of AI Output, given that AI Output requires your review under Section 8.

17.5 Consumers. If you are a consumer, this Section 17 does not apply to limit our liability by reference to the cap in Section 17.3 or the exclusions in Section 17.2. Instead, our liability to you for breach of these Terms or for negligence is determined by law: we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, and your non-excludable statutory rights are preserved.

17.6 Allocation of risk (business customers). You acknowledge that the fees reflect the allocation of risk in these Terms and that these limitations are a reasonable and essential basis of the bargain between us. For business customers, these limits apply to the fullest extent permitted by law.

18. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes, failures of utilities or telecommunications, internet or hosting outages, cyber-attacks, changes in law, and acts or failures of third-party platforms or suppliers. If a force-majeure event continues for a prolonged period, either party may terminate the affected Services on notice, and we will refund prepaid, unused fees for the affected period.

19. Changes to these Terms and to the Services

19.1 Changes to these Terms. We may update these Terms from time to time, for valid reasons including changes in law or regulation, security or technical requirements, changes to features, or other legitimate business reasons. We will post the updated Terms with a new "Last updated" date and, for material changes, give reasonable advance notice (for example by email or in-product notice) before they take effect.

19.2 Your choices. For minor or non-material changes, your continued use of the Services after the changes take effect constitutes acceptance. For material changes, and in all cases for consumers where a change is to your detriment, you may cancel the affected Service before the change takes effect and, where you have prepaid, receive a pro-rata refund of unused fees. We will not rely on a change to reduce your rights without giving you this notice and choice. Material changes do not retrospectively change an accepted offer, an accrued right, a completed payment or the agreement governing an existing dispute. In particular, a longer cancellation notice period applies to existing customers only after the required advance notice and applicable acceptance process; it does not change an existing cancellation request or a shorter notice period expressly agreed for the engagement.

19.3 Changes to the Services. We may modify, improve, or discontinue features for the valid reasons described in Section 19.1. Where a change materially and adversely reduces the core functionality you are paying for (or, for consumers, where a change is to your detriment), consumers and business customers on a current Subscription may cancel the affected Service and receive a pro-rata refund of prepaid, unused fees.

20. Governing law and dispute resolution

Nothing in this Section 20 requires a consumer to arbitrate, to waive a class or representative action, or to give up access to the courts of England and Wales or the courts of their country of habitual residence where mandatory law gives them that right. Where this Section applies differently to consumers and business customers, the consumer provisions prevail for consumers.

20.1 Governing law. These Terms and any dispute arising out of or in connection with them or the Services are governed by the law of England and Wales. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer-protection laws of your country of habitual residence, and you may also have rights under your local law.

20.2 Informal resolution first. Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the matter informally, promptly, and in good faith.

20.3 Business customers: arbitration. If you are a business customer and a dispute is not resolved informally within 30 days, the dispute will be finally resolved by binding arbitration in London, England, under the Rules of the London Court of International Arbitration (LCIA), by one arbitrator, conducted in English, with London as the seat, under the Arbitration Act 1996. Notwithstanding the foregoing, either party may (a) bring an individual claim in a court of competent jurisdiction (including a small-claims court) where the claim qualifies, and (b) seek urgent injunctive or equitable relief from a court to protect its intellectual property, confidential information, or other rights. This Section 20.3 applies only to business customers.

20.4 Consumers: courts. If you are a consumer, you are not required to arbitrate. Disputes may be brought in the courts of England and Wales, and you may also bring proceedings in the courts of your country of habitual residence if mandatory law gives you that right. Either party may bring an individual claim in a small-claims court of competent jurisdiction. We will not require you to submit to arbitration or to a forum that deprives you of your local mandatory rights.

20.5 Class actions (business customers only). If you are a business customer, to the extent permitted by law, disputes will be resolved on an individual basis, and you and we waive any right to bring or participate in a class, collective, or representative action. This waiver does not apply to consumers, and it does not apply to the extent it is unenforceable under applicable mandatory law (including any non-waivable private right of action, such as the data-breach private right of action under the CCPA).

20.6 US users. If you are in the United States, the foregoing applies subject to any mandatory rights under applicable US federal or state law, which are not waived, including any non-waivable consumer rights and the small-claims option above. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision in Section 20.3 for business customers. Nothing here prevents you from contacting your state authorities where the law allows.

21. General

21.1 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets, provided your rights are not materially reduced.

21.2 Entire agreement. These Terms, together with the documents incorporated by reference (Section 1.5) and any order form or SOW, form the entire agreement between you and us about the Services and supersede all prior discussions and agreements. For business customers, any non-reliance provision applies only to the extent lawful and reasonable and does not erase a specific written offer accepted under Section 1.5 or exclude liability for fraud or fraudulent misrepresentation.

21.3 Severability. If any provision is held invalid or unenforceable, it will be severed, and if severance alone would defeat the parties' intent, the provision will be read down to the minimum extent necessary to be enforceable. The remaining provisions continue in full force.

21.4 No waiver. A failure or delay in enforcing any provision is not a waiver, and no waiver is effective unless in writing.

21.5 Notices. We may give notices to you by email to the address on your account or by posting in the Services. You must send legal notices to [email protected] and, where required, to our registered office at 124 City Road, London, United Kingdom, EC1V 2NX.

21.6 No third-party beneficiaries. Except as expressly stated, these Terms do not create rights enforceable by anyone other than you and us under the Contracts (Rights of Third Parties) Act 1999, save that our affiliates, officers, and personnel may enforce the indemnity and liability provisions in Sections 16 and 17 (subject, in the case of consumers, to Section 16.4).

21.7 Export controls and sanctions. You must comply with all applicable export-control and sanctions laws. You represent that you are not located in, and will not use the Services on behalf of anyone in, a country or for a person subject to applicable sanctions, and that you are not on any restricted-party list.

21.8 Anti-bribery. Each party will comply with all applicable anti-bribery and anti-corruption laws, including the UK Bribery Act 2010, and will not engage in any activity that would cause the other to breach those laws.

21.9 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us, except that, where we act as your processor, we do so as described in Section 6.

22. Contact

If you have any questions about these Terms or the Services, please contact us:

AI Empowerment Ltd (trading as Algominds) 124 City Road, London, United Kingdom, EC1V 2NX Company number: 15515185 (registered in England and Wales) ICO registration reference: ZC082052 General enquiries: [email protected] Privacy and data protection: Edward Albazii, [email protected]